Privacy policy

Who we are

The Recademy Ltd is the data controller for the personal data described here. We are registered in England and Wales, company number 16900684. Our registered office is School House, Kineton Road, Gaydon, Warwick CV35 0EP. We are registered with the Information Commissioner's Office, reference ZC148398.

Questions about your data: email hello@therecademy.com or call 07786 510435.

What we collect

• Contact form: your name, email, phone number, company, job title and message.

• Call bookings: your name, email and the time you choose, when you book a call through our booking page.

• Open course bookings: your name, email, agency, the course you want and how many seats.

• Delivering training and coaching: names, job titles and contact details of delegates and coachees, attendance, and notes from sessions.

• Clients and suppliers: contact and billing details for invoicing and accounts.

• Emails and calls: what you send us when you contact us directly.

• Video call recordings: with your agreement, we may record or transcribe Zoom or Microsoft Teams calls so our notes are accurate. We tell you at the start of the call and you can say no. We do not record phone calls.

Our Winning Edges Calculator runs in your browser. The figures you enter are not sent to us or stored.

Why we use it, and our lawful basis

• To reply to your enquiry and arrange calls. Legitimate interests: you asked us to get in touch.

• To deliver training and coaching you or your employer have booked. Contract, or legitimate interests where your employer is our client.

• To invoice and keep accounts. Legal obligation.

• To keep in touch about our services after you have dealt with us. Legitimate interests, and only by email to business contacts. You can opt out at any time and we will stop.

Who we share it with

We use trusted providers to run the business. They only process your data on our instructions:

• Squarespace: hosts this website and receives open course bookings.

• HubSpot: our contact form, call booking and contact records (EU data centre).

• Microsoft 365: email and calendar.

• Zoom and Microsoft Teams: live delivery of open courses, coaching sessions and video calls, including recordings and transcripts where you have agreed.

Some providers are based in, or use support staff in, the United States. Where data leaves the UK, it is protected by the UK government's adequacy rules or approved contract terms.

We will share data with others only if the law requires it.

How long we keep it

• Enquiries that do not lead to work: up to 2 years from our last contact.

• Client, delegate and coaching records: up to 6 years after the work ends.

• Invoices and accounts: 6 years, as UK tax law requires.

• Call recordings and transcripts: deleted once our notes are written up, and within 12 months at the latest.

After that we delete it or make it anonymous.

Cookies

This website uses cookies that Squarespace needs to run the site and, only if you accept them, cookies that give us simple visitor statistics. The contact form, from HubSpot, may also set cookies to work. We do not use advertising cookies. When you first visit, a banner asks before any non-essential cookies are set. You can change your choice at any time with the Cookie Preferences button, or block and delete cookies in your browser settings.

Your rights

You can ask us to:

• see the personal data we hold about you

• correct anything that is wrong

• delete your data

• limit or object to how we use it, including stopping marketing emails

• give you your data in a format you can move to someone else

Email hello@therecademy.com. We will reply within one month. There is normally no charge.

Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

If we change how we use your data, we will update this page and the date at the top.